Orbea Denna M31e 2025 Escape Green Gloss/Foggy Matt

At Turboebike we are committed to complete customer satisfaction. That's why we offer a comprehensive product return policy that allows you to return any product, be it a bicycle or an accessory, within 30 days of receiving your order, as long as it is in unused condition and in its original packaging.

30 Day Return Policy

Our intention is that you are completely satisfied with your purchase at Turboebike. For this reason, we provide you with a 30 day window so that you can return any bicycle, accessory, component or clothing, as long as it has not been used and retains its original packaging. To make this return, you must send us the product in perfect condition, with no signs of use and accompanied by all the elements that were originally included, such as guarantees, labels, instructions for use or accessories included in the product. It is your responsibility to send the products you wish to return to our warehouse.

In this process, it is essential that the products are well packed to avoid damage in transit. In the event that improper packaging is found to have resulted in damage to the product, we will unfortunately not be able to accept the return.

Costs Associated with Returns

It is important to note that if you decide to return your purchase after the order has been dispatched, all shipping and return costs will be borne by you. If required, we are able to coordinate the collection of your return with the same transport agency that made the delivery. In addition, in situations where bicycles or frames are returned, we reserve the right to retain the costs related to assembly and logistics costs, both for the shipping and the return of the product.

If your purchase was subject to special promotions, such as 'free shipping', please note that you may have to bear certain costs related to shipping that were not applied at the time of purchase. However, these measures do not compromise your rights as a consumer under applicable law.

Refund Procedure

Once the returned products arrive at our warehouse and it is verified that they meet all the conditions stipulated for the return, we will proceed to make the corresponding refund. The method of refund will depend on how you made the original payment:

• For payments by credit card or Paypal: The refund will be made to the same credit card or Paypal account used for the purchase.
• For payments by bank transfer: We will need you to provide us with an account number in order to make the corresponding payment.

In cases of order cancellations, both by the customer and by Turboebike, and that do not involve shipments, refunds will be made within one or two business days after the cancellation. For situations where the physical return of products to our facilities is required, the refund will be carried out within a maximum period of 7 calendar days, normally within 2 or 3 days after receiving and verifying the condition of the returned products.

If you wish to change the size of a product, we suggest that you contact our Customer Service to coordinate this process. You can request this size change from your control panel on our website or by email. We are at your disposal to facilitate any necessary adjustments and guarantee your satisfaction with our products.