2 Year General Warranty and Lifetime Warranty
In the cycling industry, product warranty is a vital aspect that provides confidence and security to consumers. When purchasing a bicycle, it is important to be aware of the terms and conditions governing the warranty offered by manufacturers, which usually covers certain specific aspects related to the quality and durability of the bicycle.
In this regard, it is noteworthy that the extended or lifetime warranty on bicycles is generally backed by the respective manufacturers, provided that the product is registered after purchase, thus ensuring coverage against manufacturing defects and problems with materials existing at the time of delivery of the product. Similarly, certain original components from other well-known manufacturers in the industry, such as Roval, are also covered by this warranty.
Extended warranty conditions for bicycles:
Specialized
Specialized Global Warranty US
Specialized Global Warranty Policy UK
Orbea
Orbea Warranty Policy US
Orbea Warranty Policy UK
However, it is crucial to mention that this warranty has its limits. It does not cover parts that are susceptible to wear and tear due to regular use, such as the elements that make up the drivetrain (chain and cassette), paint, bearings or cables. Furthermore, damage attributable to external factors, such as accidents, improper use or general wear and tear, are excluded from the guaranteed coverage.
A remarkable aspect of this warranty is its transferability, i.e. it is not exclusively linked to the original owner of the bike. This means that if you purchase a second-hand bicycle that is still less than 2 years old since its initial purchase, you have the right to make a warranty claim. This warranty includes coverage of costs associated with handling, assembly and shipping that may arise during the repair or replacement process.
Shipping Guarantee
Additionally, it is important to highlight the guarantee that protects the shipment of the bicycle. This service ensures that the shipment of your bike is 100% guaranteed, allowing for a safe and secure transaction. However, in order to activate this guarantee, it is necessary for the customer to be vigilant during the reception of the product. In the event that any damage to the shipping box is observed, it is essential to immediately notify the carrier, specifying the nature of the damage on the delivery note, either a text reading 'box broken' or 'box knocked', anticipating possible internal damage to the bicycle.
“In the event of failure to notify the carrier of this problem at the time of delivery, neither the transport insurance nor Turboebike will be liable for any claims for damage or scratches that may have occurred during the transport of bicycles or any other product.“
After this step, it is advisable to carefully review the product and, if you find any problem, communicate it to Turboebike as soon as possible, through the available communication channels: email, online form or contact telephone, where you will receive assistance to resolve the problem. All our bikes are recorded, photographed and checked during and after assembly.
In short, these warranties act as a safeguard for consumers, giving them confidence and peace of mind when investing in a bicycle, while outlining the responsibilities and commitments of manufacturers and retailers within the cycling industry.
